Sharon quickly found the 800 number for customer service, relieved that the website promised the line was manned 24 hours a day. She hung up once out of shyness, then twice more out of frustration with the phone menu selections, but finally picked “life event” over “accident” and got a live representative. He was very kind; the accent was most definitely North Carolina. “Uh, yes,” Sharon said, settling in. “I’m not sure exactly how to report this, but I’ve become a vampire and I’d like to know if that changes my policy at all.” The rep stammered and she smiled; he was probably delicious.